Refund policy

 

At KRAVE, customer satisfaction is our top priority. We stand behind the quality of our products and offer a 60-Day Guarantee against damage, defects, and malfunctions.

1. 60-Day Guarantee Conditions (Damaged, Defective, or Malfunctioning Items)
If your item arrives broken, defective, gets damaged during transit, or malfunctions within 60 days of receiving your order, you are eligible for a replacement or a refund.

2. Required Proof & Evidence (Mandatory)
To prevent fraud and process your claim swiftly, you must provide full evidence of the defect. When contacting our support team, please include:
- Your Order Number and the email address used at purchase.
- Clear, well-lit photos showing the defect, damage, or breakage.
- A short video demonstrating the malfunction or issue clearly.
- A photo of the original shipping packaging and parcel label.

*Claims submitted without clear photo/video evidence cannot be evaluated or approved.*

3. Non-Eligible Situations
We do not accept returns or issue refunds for:
- Damage resulting from misuse, accidental drops, intentional damage, or improper handling by the customer.
- Minor cosmetic variations that do not affect the functionality of the product.
- Change of mind or buyer's remorse after the order has already been shipped.

4. How to Initiate a Claim
Please contact our dedicated support team within 60 days of delivery at krave@storekrave.com with the subject line "Warranty Claim - Order #[Your Order Number]" and attach the required evidence.

5. Resolution (Refunds & Replacements)
Once our inspection team verifies the evidence:
- We will immediately send you a brand-new replacement free of charge, OR
- Process a full or partial refund to your original payment method within 5–7 business days.

For any further inquiries, please contact us at krave@storekrave.com