Terms of service

 

Welcome to KRAVE. By using our website and purchasing our products, you agree to the following terms and service standards.

1. Customer Support Guarantee (1 Business Day)
We are committed to delivering swift and dependable customer care:
- Response Time: Our support team reviews and replies to all inquiries within 1 business day (excluding weekends and major holidays).
- Official Channel: All requests must be sent directly to our official email: krave@storekrave.com.
- Please include your Order Number for fast handling.

2. Order Modifications & Cancellations
- Due to automated processing, requests to change shipping details or cancel orders must be submitted within 12 hours of purchase.
- Orders already handed over to the postal carrier cannot be cancelled mid-transit.

3. Accurate Shipping Details
- Customers are responsible for providing correct shipping addresses (including apartment/unit numbers and postal codes).
- KRAVE is not liable for delivery failures caused by incorrect information entered at checkout.

4. Lost or Stolen Packages
- If the carrier marks a package as "Delivered", KRAVE is not responsible for stolen packages. Please check with neighbors or your local postal branch.
- If tracking shows no updates for more than 20 business days, contact our team for an expedited replacement.

5. Dispute Resolution
We kindly request contacting our support team at krave@storekrave.com prior to opening a bank chargeback or dispute. We are fully committed to resolving any issue through replacement or refund under our 60-Day Guarantee.

Contact Details:
Email: krave@storekrave.com